Shipping & Returns

FREIGHT

Orders not able to ship by UPS will be shipped by FREIGHT. Actual freight costs will be determined during order processing. Customers will be notified of freight charges via e-mail and freight charges will require an additional credit card, e-check or PayPal charge before the order is shipped.

ORDERS

We require email confirmation of item number and quantity of all PHONE orders. We are not responsible for verbal misunderstandings or mistakes.

BACK ORDERS

Customer will be notified within 24 hours of order is item is back order by manufacturer.

FINANCE CHARGES

1% per month service charge on any amount over 30 days past due.

SHORTAGES OR DAMAGES

All shortages or damaged goods must be reported to the delivering carrier, and marked on Bill of Lading. Customer must notify carrier and secure inspection report within 24 hours of receiving shipment.

NOTE: CARRIER IS RESPONSIBLE FOR ALL MERCHANDISE WHILE IN TRANSIT.

RETURNED GOODS

No merchandise can be returned without our return goods authorization (RGA). If return authorization is granted, the authorization number must be shown on outside of carton. Must include copy of related invoice. Must be returned within 30 days of date of related invoice. Return Authorization Numbers will not be issued after 30 days from date of invoice. Merchandise must be shipped prepaid in new and unused condition, not damaged, and in original carton and/or packaging. Special order merchandise may not be returned. All authorized returns subject to a $25 dollar restocking charge or 15%, which ever is greater. Customer deductions from related invoice will not be honored, and those amounts will be considered past due. Credit memos will be mailed and may be deducted from future invoices. Return Authorization Numbers expire 30 days after issue.